Terms & Conditions
Net 30 days from date of
shipment for qualified accounts. Qualified accounts must have been approved for
credit and have a signed credit application and resale certificate on file. Heartland
Bowling Supply accepts Visa, Master Card, American Express and Discover credit cards and Paypal for
accounts wishing to avoid C.O.D. charges. Credit card sales require a valid
credit card number, cvv2# (located on the back of the card) and the mailing
address of the credit card statement. We will only ship to the address of the card
holder. Overseas accounts please contact our sales offices for bank wire
transfer information. An interest charge of 1.5% per month or $3.00 whichever is greater, which is equivalent
to 18% per annum, will be charged on all outstanding balances in excess of our
credit terms. Accounts not current will not be allowed to deduct
freight and may lose any pricing columns they may be on.
FORFEITURE
OF CREDIT ACCOMMODATIONS: Accounts
that are delinquent sixty days or more will be placed on C.O.D. and will
forfeit all volume pricing columns. Volume prices have been designed for volume
customers who qualify and pay Heartland Bowling Supply in a timely manner. In
addition, orders may be held pending payment.
Our Factory Direct Warranty Exchange procedure is as follows:
1. Send Email to: Customerservice@Heartlandbowlingsupply.com ask for a Return Authorization number.
2. Heartland Bowling Supply will ship replacement product in place of defective product.
3. Heartland Bowling Supply will issue an invoice for the replacement product.
4. Heartland Bowling Supply will issue a Credit (against item three above) once the defective product has been returned and received in good qualifying condition.
RETURNED GOODS POLICY:
All returns for credit must have prior authorization. The products must be in saleable condition. You will need to provide proof of purchase (a HBS Invoice number) to receive an RA number. This Return Authorization number MUST accompany all returned merchandise to be considered for credit; therefore it needs to be obtained PRIOR to the return of product
Defective returns Policy as follows:
1. You must contact Heartland Bowling Supply for an return authorization number, and prepay all shipping costs.
2. Once
the defective item(s) is returned and received, a credit will be applied to the
customer's account or an exchange will be provided based on the manufacturer's
guidelines and warranty acceptance. A return authorization does not guarantee
credit until an item is approved by the manufacturer. We reserve the right to
bill a customer back for credit given if the manufacturer denies the return.
3. There will be a minimum 15% restocking charge on all returns, and additional charges if the products require reworking as a result of Misuse or Abuse.
INCOMPLETE SHIPMENT POLICY:
If any products have been inadvertently shipped incomplete, Heartland Bowling Supply’s Customer Service Department must be notified within 7 days of receiving the order. Providing the above mentioned 7 day qualification has been met, Heartland Bowling Supply will either ship the missing products or issue a credit.
Breakage, Damage, Loss of Goods:
All shipments leave Heartland Bowling Supply’s warehouse in good condition. In the event of breakage and/or damage, you should contact Heartland Bowling Supply’s Customer Service Department. If you receive damaged merchandise or package count shortages, it is advised to refuse delivery and make note of the incident on the bill of lading or other delivery record. Please save the merchandise, along with all of its original packaging. In order to follow carriers' claim time restrictions, you should immediately notify Heartland Bowling Supply of the damage or shortage within 24 hours of receipt by contacting Customer Service at Customerservice@Heartlandbowlingsupply.com. We will arrange for carrier inspection and/or pick up of the damaged merchandise, and assist with replacement of the merchandise. If you do not notify Heartland Bowling Supply of damaged goods within 24 hours, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
